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Hospitality Services Manager

Give Your Hospitality Management Skills a New Home. At InvitedHome.  

Who doesn’t love a vacation? At InvitedHome, we take it one step further. Because we love vacation...homes. In fact, we believe that finding the right one to share with your family and friends is essential to the soul. And a rewarding, fulfilling career should be no different. If you have a genuine hospitality mindset, pride yourself on consistently providing outstanding customer service, and are looking for an exciting opportunity to join a rapidly growing company that will take your career right along with it – well – welcome home.

Who We Are

InvitedHome is the next great hospitality brand, combining the service and consistency of fine hotels with beautiful private homes in amazing destinations. We believe vacations are essential to the soul. We believe every person deserves to be treated like a human being. We believe in always staying ahead of our competition. And we believe a team of people who share those values can become the undisputed leader in vacation rentals by creating priceless vacation memories for anyone, anytime, anywhere.

Who You Are

You have at least five years of hospitality customer service experience, with a minimum of three years leading hospitality teams. You’re an inspired leader and you’re no stranger to recruiting, training, and supervising teammates to craft an organization known for top-notch guest satisfaction.  You’re personable and you’ll always go that extra mile to make sure the job gets done and ensure the guest is happy. You’re detail-oriented, obsessed with to-do lists and checklists, and have a proven track record of completing projects at the maximum level with minimal oversight. Building trust and maintaining relationships is as easy for you as breathing air, and as such people are eager to rally behind you no matter what’s at stake.  

How You Can Help

As an InvitedHome Hospitality Services Manager in North Lake Tahoe, you’ll be accountable for delighting our guests and homeowners alike by ensuring all our homes are up to snuff from start to finish, top to bottom throughout a guest’s stay or a homeowner’s partnership with us. Overall, you’ll be a critical cog in the gears of our success, so get ready to fire all your cylinders and dig deep into your hefty bag of tricks, because we’ll be counting on you to achieve a vast and varied set of tasks.

How Else?

Your day-to-day tasks will include:

  • Leading the Hospitality Services Team by holding teammates accountable for meeting and exceeding InvitedHome standards.
  • Arranging pre-arrival and post-departure home inspections to make sure our standards and the guests’ expectations are met.
  • Assisting the home-office Homeowner Relations Team by managing destination-specific requirements for the on-boarding of new homes into the InvitedHome portfolio.
  • Partnering with the home-office Guest Experience Team to provide luxury customer service by receiving and resolving guests’ requests during their stay.
  • Developing guest-engagement strategies that provide a personalized way to assist guests with activities or arrangements.
  • Helping diffuse situations where something has gone awry, and reassuring the guests (and your manager) that you've got the solution handled.
  • Assisting the operations team with quarterly home assessments and preventative maintenance.
  • Sharing MOD (manager on duty) coverage and providing glitch resolution.
  • Driving loyalty and growth by building relationships – old and new – with our owners, guests, service providers, the surrounding communities, your teammates, and any other interested parties that come your way.

How We Can Help You

Allow us to be upfront: InvitedHome is an early-stage growth company, and as such, everyone wears many hats. There’s no such thing as ‘that’s not my job’ here. Everyone pitches in to get the job done and done well, whatever it takes. And we like it this way. If you thrive in that type of environment, we think you'll find a career with InvitedHome to be your Best.Career.Ever.

Perks include:

  • Competitive compensation
  • Generous vacation policy (“vacations are essential to the soul” applies to you, too)
  • Medical, vision, dental, and life insurance
  • 401 (k) available to full-time employees
  • Discounted stays at any of our properties in our ever-growing portfolio
  • Best of all: We are a passionate, well-backed company that can provide a career trajectory where the sky truly is the limit

* Please Note:  The tentative start date for this position is May of 2017.

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