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Junior IT Administrator

Give Your IT Talents a New Home. At InvitedHome.  

Who doesn’t love a vacation? At InvitedHome, we take it one step further. Because we love In fact, we believe every experience with vacation homes - staying in them, owning them, and caring for them - should be a joyous occasion. And a rewarding, fulfilling career should be no different. If you live and breathe information technology, we want to talk to you. And if you’re an autonomous, self-starter that can multitask all aspects of a country-wide help desk, we want to talk now! So if you’re enthusiastically looking for an exhilarating opportunity to join a rapidly growing company that will take your career right along with it – well – welcome home.

Who We Are

InvitedHome is the next great hospitality brand, combining the service and consistency of fine hotels with beautiful private homes in amazing destinations. We believe vacations are essential to the soul. We believe every person deserves to be treated like a human being. We believe in always staying ahead of our competition. And we believe a team of people who share those values can become the undisputed leader in vacation rentals by putting the joy back into home ownership and creating priceless memories for anyone, anytime, anywhere.

Who You Are

You have somewhere around 3-4 years of experience in the IT/help desk space and are looking to take your career to the next level. As the Junior IT Administrator, you’ll be responsible for the continued success of InvitedHome’s internal technologies, so you’ll take great pride in the ongoing management of all network equipment, hosted systems, and telephony infrastructure. For us to trust you to lead our front-line of technical support for InvitedHome team members, your resume should also look something like this:

  • A Bachelor’s degree in Information Technology, Computer Science or related field
  • 3+ years’ experience in a progressive information technology organization
  • Demonstrated experience in systems administration, network administration or a combination thereof
  • Documented experience administering G Suite, Office 365, or an on-premise Active Directory environment
  • Experience providing technical support in a fast-paced, dynamic environment with a strong commitment to customer service
  • Familiarity with Zendesk CRM and 8x8 Virtual Office VOIP solutions, integrating and supporting multiple geographic locations, and administering small-office network equipment preferred

How You Can Help

The Junior IT Administrator will plan and execute multiple company-wide technology initiatives and manage new and existing vendor relationships, all while performing various corporate IT-related duties. Additionally, you’ll maintain workstations and manage team accounts with both an acute acumen and an abundant smile.

How else?

Your day-to-day tasks will include:

  • Proactively oversee corporate IT systems, including hosted collaboration and customer relationship management tools; VOIP telephony solutions; and various web, video and teleconferencing solutions and backup infrastructure
  • Administer IT policies and procedures, including Acceptable Use and Information Security Policies along with account and computer provisioning
  • Provide Tier 1, 2 and 3 technical support for InvitedHome team members through phone, email and deskside support avenues
  • Develop and execute project plans related to IT initiatives, including system rollouts, upgrades and transitions
  • Maintain current inventory of all IT assets and manage lifecycle replacement as needed
  • Manage existing provider contracts, analyzing costs and utilization to ensure services are appropriately scaled relative to need
  • Assist in due diligence exercises for future acquisitions
  • Travel to branch offices on an as-needed basis to provide support or implement new technologies
  • At the discretion of InvitedHome leadership, perform other tasks as assigned

How We Can Help You

Allow us to be upfront: InvitedHome is an early-stage growth company, and as such, everyone wears many hats. There’s no such thing as ‘that’s not my job’ here. Everyone pitches in to get the job done and done well, whatever it takes. And we like it this way. If you thrive in that type of environment, we think you’ll find a career with InvitedHome to be your Best.Career.Ever. Perks include:

  • Competitive compensation
  • Generous vacation policy (“vacations are essential to the soul” applies to you, too)
  • Medical, vision, dental, life, and accident insurance
  • 401(k) retirement plan
  • Enjoy discounted stays at any of our properties in our ever-growing portfolio
  • Best of all: We are a passionate, well-backed company that can provide a career trajectory where the sky truly is the limit
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